With over a decade of experience in aviation Kirby has developed a proven track record of enhancing customer experience. Her career began with Textron Aviation as a customer support representative in the aftermarket sector supporting 24/7 AOG parts needs. Kirby specializes in developing solutions for improving customer experience and customer engagement, while creating new processes and building high quality relationships. Her skills span beyond just quality customer support, but also to strong team leadership. This leadership is recognized in her ability to serve her community and peers through engagement and support. Her goal will always be delivering high calibar customer support in high pressure environments while also maintaining peak professionalism and a passion to give back and help others.